Return Policy

NAVVI always strives to provide the most comfortable shoes to its customers, so you have the right to return or replace your purchased items within 14 days of receipt.

Return and Replacement:

If you are not satisfied with your purchase, you have the right to return or replace your purchased product within 14 days of receipt. In this case, you must fill in the form or inform NAVVI of your decision by calling 0882 009 781 or send an email to Only after you have received a confirmation (by phone or email) you can return the purchased goods.

Return only by courier. The delivery address is:

Nematex EOOD
Str. Orlovetz 1
0882 009 781

In order for the consignment to be accepted, it must meet the following conditions:

  1. has been informed in writing or by phone that the order will be returned.
  2. The products must be new, unused and complete - in the original package, with all the labels attached, not worn, clean and odorless.
  3. All accompanying documents - a receipt, a cash order and / or a receipt must be attached to the return shipment. reserves the right not to accept returned products that do not meet the conditions described above.

Wrong size and return of goods:

If you want to change your purchase with another size or other items, then you must follow the steps described above. Once we receive the items you wish to return, we will send you a new one according to your requirements. The cost of sending a new item in exchange for a replacement is at the expense of the Sender - The cost of returning the item - for the account of the Customer, except in cases where the parcel has damages to its packaging and its contents. Products delivered or invoiced incorrectly or products that have factory defects will be returned free of charge.


If you wish to return a purchased item entirely, please follow the steps outlined above. Once we receive the goods you wish to return and we verify in its entirety, and that the accompanying documents are attached, the amount will be refunded to you by the original payment method. The refund is made within 30 days of receipt of the returned goods.

* is not responsible in case of damage to the goods by the courier company.